Oculus Rift Troubleshooting Guide

This guide will walk you through troubleshooting your Oculus Rift so that you can get the most out of your VR experience.

The oculus rift sensor not detected is a problem that can occur with the Oculus Rift. This troubleshooting guide will help you find out what the problem might be and how to fix it.

Even a great technology like the Oculus Rift may have issues, both on the hardware and software sides. We’ve compiled all of the articles into one convenient guide to make troubleshooting as easy as possible. Here’s how to repair almost any issue you may have with your Rift.

If you’ve tried everything and are frustrated at not being able to repair your Rift on your own, it’s time to contact Oculus support.

How to solve Oculus Rift’s left display going off

A issue with the Oculus Rift has been reported, and it seems to be related to Robo Recall and SUPERHOT VR. Both of these games are among the finest shooters available on the Rift, therefore it’s a pity that some users are seeing the left display on their Rift becoming black when playing them. It isn’t an issue with the games themselves, but it only seems to occur while playing either title. Here’s how to prevent the issue and how to repair it if your Oculus Rift’s left display has already gone black.

 

This has nothing to do with your height preferences.

To begin, keep in mind that this is not the same problem that some users experienced when the Rift’s height settings were altered while several people were using it. In most instances, this resulted in a total blackout of the display, which was resolved by resetting the floor position.

1. From your Start menu, desktop, or taskbar, open the Oculus app.
2. In the top-right corner of the window, click the gear icon.

   

3. Select Settings from the drop-down menu.
4. Go to Devices and choose it.

   

5. Select Rift Configuration from the drop-down menu.
6. Set the floor position by clicking Set Floor Position.

   

Follow the on-screen instructions to have the floor position adjusted to your height.

What’s causing my Oculus Rift’s left display to go dark?

Despite the fact that this is a display issue and your first reaction is to blame the HDMI connection, the reason of the left display cutting out in titles like Robo Recall and SUPERHOT VR seems to be your USB cable.

“Are you utilizing a USB hub?” is the key question here. This issue seems to affect Rift users who have tried to extend their cords in order to experience greater room-scale flexibility or to relocate their play location to a different room separate from their PC using a USB hub. When used with the Oculus Rift, the Vive Link Box, as well as the EasyAcc USB hub, have been known to cause issues.

If you absolutely must extend your Rift’s cords, a single USB 3.0 extension cable rather than a hub is the way to go. This UGREEN alternative has a good Amazon rating and costs about $15. (you can also usually find it on sale for about half that).

 

Rather of extending the Rift’s connections, you could move your PC into the playroom and extend wires back to your display, mouse, and keyboard. This guarantees that your Rift connects directly to the PC and that the left display does not cut off on you.

How to Fix HDMI Issues with the Oculus Rift

Some Rift users have reported that their PC isn’t picking up the HDMI wire that runs from the headset.

 

Checking for an HDMI Error

There are a few methods to diagnosing the HDMI cable as the source of your Rift’s issue.

1. From your Start menu, desktop, or taskbar, open the Oculus app.
2. Select the gear icon in the upper-right corner of the window.
3. Select Settings from the drop-down menu.

   

4. Go to Devices and choose it.
5. Select Rift Configuration from the drop-down menu.

   

6. Select Run Full Setup from the drop-down menu.
7. Depending on your configuration, click Rift or Rift and Touch.

   

8. Next should be selected.
9. Next should be selected.

   

You’ll now be able to view which connections are active and which are not. The HDMI cable isn’t reading, as you can see.

Keep this window open while you finish the instructions below.

Examine each and every link.

The first step is to double-check that your Rift’s connections are in good functioning condition.

If the HDMI cable is presently connected to your computer, remove it, inspect the end for damage, then reconnect it to the HDMI port on your GPU.

Make sure it’s not connected to your motherboard’s HDMI port. If you’re not sure which HDMI port is which, have a peek inside your case.

Check to check whether your HDMI cable is now reading in the Oculus app. Is the HDMI cord still not visible? It’s time to double-check the end of your Rift.

1. Pull the foam-covered portion of the facial interface away from the rest of the headset carefully.

   

2. Once the facial interface has been removed, unplug the wire from the Rift.

   

3. Before replacing the cable, inspect it for any damage. Make sure it’s firmly connected.

   

4. Replacing the facial interface is as simple as matching it with the head-mounted display and gently pushing it in place.

   

Make sure your USB connections are secure.

Problems with your Rift’s USB cord are often misinterpreted as HDMI issues.

To begin, remove your USB cord and connect it to another port. If you’re using a USB 2.0 port, try a USB 3.0 port, and vice versa.

There are known USB compatibility problems with the Rift, which may be fixed with a new motherboard or a USB extension card. Check out our guide on resolving Rift USB problems for more information.

How to repair the Oculus Rift’s dark screen with hourglass issue

Using the Oculus Rift with Steam VR is generally a breeze, however some users have reported a glitch that completely destroys a gaming session. You will be moved to a black screen with an hourglass in the center while playing, which is the Rift’s default loading screen. The issue is that the black loading screen will not go away unless the game is restarted.

Although there is no official patch from Steam or Oculus, the issue may still be avoided. The issue seems to be caused by being a part of the SteamVR and Steam Beta Update, since users who have opted out of the Betas have not experienced the glitch.

 

How to Unsubscribe from Steam Betas

1. Steam may be launched from the Start menu, the desktop, or the taskbar.
2. In the top-left corner of the window, click the Steam button.
3. Select Settings from the drop-down menu.

   

4. To get started, go to Account.
5. In the Beta participation area, click the Change.. button.

   

6. Toggle the dropdown arrow to the right.
7. Opt out of all beta programs by selecting NONE.

   

8. Click the OK button.
9. Restart Steam by clicking the Restart Steam button.

   

The’system thread exception not handled’ issue and how to solve it

Following Oculus’ 1.12 system upgrade, a small number of customers have reported a major issue while attempting to utilize their Oculus Rift. The PC flashes the Blue Screen of Death and displays “SYSTEM THREAD EXCEPTION NOT HANDLED” on the screen when you attempt to run setup and pair your Touch controllers, or when you try to go into a game to play if you’re already set up.

 

Repair the driver manually.

You’ll deactivate the USB controller that’s presently misbehaving in your BIOS, reinstall the driver in Windows, and then re-enable the USB controller in BIOS for this version of the repair. Make sure your mouse and keyboard are linked to USB 2.0 ports rather than USB 3.0 or USB 3.1 ports before you begin.

1. Restart your computer and go to the BIOS configuration menu.
2. Disable the ASMedia USB 3 controller from your device’s settings menu.
3. Return to Windows after saving, exiting Bios, and saving.
4. Select Programs and Features from the top menu by right-clicking on your Start button.
5. Locate and remove the ASMedia USB 3 driver.
6. Restart your computer and go to the BIOS configuration menu.
7. Re-enable the ASMedia USB 3 controller that was previously deactivated.
8. Return to Windows after saving, exiting Bios, and saving.
9. Asmedia USB31-30 Driver Win7 V116381.zip should now be open.
10. Install the driver by double-clicking Setup.

When you reinstall the driver, Windows will ask you to reboot, and when it does, you should be able to use your Oculus Rift without any issues. Enjoy!

How to Troubleshoot Oculus Rift Display Issues

Some of the most frequent difficulties you’ll run across include display troubles. Here’s how to have them fixed.

 

Use the Oculus compatibility tool to see whether your device is compatible.

Is your computer up to par? The following are the official Rift minimum requirements:

• NVIDIA GTX 970 / AMD R9 290 comparable or higher video card
• Intel i5-4590 comparable or higher processor
• RAM memory: 8 GB
• Video Output: HDMI 1.3 compatible video output
• USB Ports: Three USB 3.0 ports and one USB 2.0 port
• Windows 7 SP1 64-bit or later OS

You’re stumped as to where things went wrong. To automatically identify issues, use the Oculus compatibility tool.

Update your graphics card drivers.

You just purchased a powerful new graphics card, but you’re still experiencing problems. Have you installed the latest drivers?

Examine each and every link.

• Unplug all Rift wires from your PC and blow out the ports with pressurized air (or your lungs).
• Check for signs of damage to your HDMI and USB 3.0 cables and ports, such as crimped pins and bent plastic.
• Make sure the Rift’s HDMI connection is connected into a graphics card connector rather than a motherboard port.
• It’s possible that using both HDMI ports on your GPU may create issues with your Rift. Use a DVI adapter that does not degrade display quality instead of both. This one by Rankie is an excellent option.

 

Test your Rift on a different computer.

Still not sure whether the problem is with your Rift or your computer? Find a buddy who has a strong computer and connect your Rift to it. This should assist you in determining which piece of hardware is creating issues.

How to Troubleshoot Oculus Rift Calibration Issues

The temperature in your virtual reality environment may have a significant impact on your head-mounted display. The Inertial Measurement Unit (IMU) in your Rift isn’t particularly good at handling fluctuations, so even after calibration, your display may lag or look slanted. Here’s how to get your calibration back on track.

Check out the original story here.

1. Unplug your Rift and store it somewhere cold and dry overnight.
2. Set your Rift on its back on a level surface and keep other devices out of the way while it calibrates – phones buzzing while the Rift calibrates may cause issues.
3. On your PC, close any Oculus games and the Oculus software.
4. Connect the HDMI and USB cables from your Rift to your computer.
5. The IMU calibration utility may be downloaded by clicking here.
6. When the IMU file has finished downloading, click it.
7. Select all and click Extract.

   

8. Select Extract from the menu.
9. IMUCalibration should be double-clicked.

   

10. IMUTempCalibration.exe should be double-clicked. The calibration tool will be launched as a result of this.

    

After the calibration tool is completed, try playing a game in Oculus once again. The skewed display should be straightened, and there should be no latency or lag problems.

How to Resolve Rift USB Issues

Some Rift users have reported issues with their motherboard’s USB controller. Oculus’ answer is to update drivers or purchase a USB extension card, but if you want a genuine solution, check out these Rift-compatible motherboards.

 

How do I repair a Rift headphone that isn’t working?

The first thing you should do is change the headphones to make sure the problem isn’t due to a hardware issue. If the defective headphone works on the opposite side of the Rift, it’s time to check the audio settings on your PC.

 

1. In your system tray, right-click the speaker button.
2. Select Playback devices from the drop-down menu.
3. Right-click Headphone – Rift Audio and choose Rift Audio from the menu.

   

4. Select Set as Default Device from the drop-down menu.
5. Click OK.

   

How can I fix the audio in my Oculus Rift headphones from popping?

Incompatibilities between your motherboard and the Oculus Rift are thought to be the root of the issue. For around $30 on Amazon, Inateck offers a PCI-E to USB 3.0 extension adapter that has addressed the popping audio issue for Rift users.

 

How to get audio from the Oculus Rift to work with SteamVR

SteamVR and Rift get along well, however you may need to adjust a few settings to make the audio to function correctly.

 

1. SteamVR may be launched from the desktop, Start menu, or taskbar.
2. Next to SteamVR, click the dropdown arrow.

   

3. Select Settings from the drop-down menu.
4. Select Audio from the drop-down menu.

   

5. Set playback device to field when SteamVR is active by clicking the dropdown arrow in the When SteamVR is active, set playback device to field box.
6. Headphones (Click) (Rift Audio).

   

7. Set playback device to field when SteamVR is exited by clicking the dropdown arrow next to it.
8. When you’re not in VR, utilize your regular speakers.

   

How can I solve the problem ‘Oculus Runtime Service unavailable’?

Your Oculus program may not launch at all, instead displaying a runtime error. Here’s how to get things fixed.

 

1. To open the Run window, press Windows key + R on your keyboard.
2. Type services.msc into the search box.
3. Click OK.

   

4. Select Oculus VR Runtime Service from the drop-down menu.
5. To the left of the window, click Start in the Start the service line.

   

How can I make the Oculus Runtime service start up with my computer?

Instead of dealing with this issue on a daily basis, you may have the service start automatically when your computer starts up.

Check out the original story here.

1. To open the Run window, press Windows key + R on your keyboard.
2. Type services.msc into the search box.
3. Click OK.

   

4. Right-click Oculus VR Runtime Service and choose Properties.
5. Then choose Properties.

   

6. Next to Startup type, click the drop-down arrow.
7. Select Automated.

   

8. Apply the changes.
9. Click OK.

   

How can I solve the problem ‘Library operations are not permitted while in an app’?

Currently, the Oculus software does not enable you to download one experience and play another at the same time. Even after you’ve done playing, trying to download a game via the Oculus app may result in an error since the process continues to run in the background. Virtual Desktop has a reputation for running processes in the background. Here’s how to get things fixed.

 

1. To open Task Manager, use Ctrl + Shift + Esc on your keyboard.
2. Select Virtual Desktop from the list of options. You’ll have to scroll down a little to find it towards the bottom of the list. Look for any other applications you had open lately if you don’t see Virtual Desktop in your list of background tasks.
3. End the task by clicking the Finish button.

   

Open an app in the Oculus app and see what happens. If you receive the same problem, save your work and restart your computer. This should clear everything out and enable you to use your Rift to launch and play an app.

How to solve the Oculus remote not allowing you to choose anything in Oculus Home

Your Oculus remote may not always allow you to choose anything inside Oculus Home. Here’s how to get things fixed.

 

1. From your desktop, Start menu, or taskbar, open the Oculus app.
2. In the upper right corner of the window, click the Settings button. It seems to be a gear.

   

3. Select Settings from the drop-down menu.
4. Go to Devices and choose it.

   

5. Select Rift Configuration from the drop-down menu.
6. Select Add Remote from the drop-down menu.

   

7. On your Oculus remote, press and hold the Oculus and Select buttons until the remote syncs with your PC.

How to solve not being able to choose anything with the Xbox controller in Oculus Home

Occasionally, your Xbox controller will not allow you to choose anything in Oculus Home. Here’s how to get things fixed.

 

1. The Windows Store may be accessed from your desktop, Start menu, or taskbar.
2. Toggle the Search box on.
3. Type Xbox accessories into the search box.

   

4. Select Xbox Accessories from the drop-down menu. In the dropdown list, it should be the first choice.
5. Install should be selected.

   

6. Click the Open button.
7. Update is needed. If your controller needs an update, this will display automatically.

   

How to repair a fatal error that occurs when you try to play certain Oculus Rift games

A LowLevelFatalError popup may appear when you start certain Oculus Rift games, such as Batman: Arkham VR, alerting you that the game has crashed. This is never what you want to see, but there is a way to repair it.

The problem seems to be centered on certain ASUS Suites. An ASUS Suite cleaning tool may be used to resolve the issue. We have the whole procedure for removing the ASUS suited using the tool.

 

How can you get Windows 10 to recognize your Oculus Rift?

There have been a spate of complaints about USB ports failing to detect the Oculus Rift and its sensors since many users updated their Windows 10 PCs to the Creators Update. It’s particularly common among people who use the Inateck USB 3.0 hub, which we suggest for resolving other USB issues.

Check out the original story here.

You’ll probably notice that your headset and sensors aren’t displayed in the Oculus app’s Devices area, and when you try to start the setup, nothing is recognized despite the fact that everything is plugged in. Device Manager is the source of the problem and the solution.

1. Right-click the Start button and choose Properties.
2. Go to Device Manager and select it.

   

3. Select Universal Serial Bus controllers from the dropdown menu. You’ll notice a Fresco Logic USB driver if you’re utilizing the Inateck hub.
4. Right-click the Fresco Logic USB driver and choose Properties. I’m doing the same thing with the ASMedia driver in this instance.

   

5. Then choose Properties.
6. Select the Power Management option from the drop-down menu.

   

7. To remove the tick, click the checkbox next to Allow this computer to switch off this device to conserve power.
8. Click OK.

   

What are the most frequent Oculus Rift problem codes and how can I repair them?

The Oculus Rift is a high-end VR headset, but that doesn’t mean you won’t get an error message now and then. Although there is no official list of error codes and how to resolve them, we combed the internet and compiled a list of the most frequent ones. The best thing is that there are solutions. In the original post, we offer step-by-step answers for nine of the most frequent error codes.

 

What can I do if my Oculus Touch thumb and index movements aren’t working?

Using your Oculus Touch controllers to make gestures — that is, raising your fingers and pointing or making signs with them — is a major part of the VR enjoyment. Unfortunately, gestures cease functioning for certain individuals. When you remove a real thumb from the controller, your virtual thumb in the Rift does not move.

You may manually modify the Touch calibration files to increase the sensitivity as a possible solution. All of the necessary information may be found in the original article.

 

In Oculus Home, how can I repair non-Oculus game errors?

One of the greatest things about using the Rift and Vive is how nicely they work together, and now Oculus Home has received an upgrade that allows you to run SteamVR games via it. Because the functionality is still in development, anticipate some problems, one of which is getting Error OVR75318303 when attempting to start a game. The original article includes all of the necessary instructions for resolving the issue so that you may resume playing.

 

Troubleshooting instructions for the Oculus Rift room-scale setup

Using the Oculus Rift to create a room-scale experience is still a bit of a hassle. Sensors may be problematic at times, while USB ports can be combative at other times. The original post offers solutions to a variety of issues you may face, so you don’t have to tear your hair out.

 

Frequently Asked Questions

How do I fix my Oculus Rift not tracking?

This is a common problem with the Oculus Rift, and there are many different things you can try to fix it.

Why is my VR not connecting?

There are a few reasons why this could be happening. One reason is that the connection to your PC may not be strong enough. Another reason is that you have too many devices connected to your PC, which can cause conflicts with the game.

Why is my Oculus Rifts screen black?

This is a common issue with the Rift. There are a few things to try before contacting Oculus support. First, make sure your computer meets the minimum requirements for the Rift. If you have already tried this and it still doesn’t work, please contact Oculus support for further assistance.

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